Privacy Policy
Effective date: June 14, 2026
This Privacy Policy explains how Fluvio (“Fluvio”, “we”, “us”, or “our”) collects, uses, and shares information when you use Fluvio at usefluvio.com (the “Service”). By using the Service, you agree to the practices described here.
1. Information We Collect
Account information. When you register, we collect your email address and name. If you sign in with a third-party provider such as Google, we receive the basic profile information that provider shares.
Content you provide.We collect the prompts, settings, images, files, and other material you upload or enter to generate content (“Input”).
Content you generate. We store the videos, images, and other output you create, along with related metadata, so you can access them in your library.
Billing information. Payments are processed by Lemon Squeezy as our Merchant of Record. We do not store your full payment-card details; we receive limited transaction and subscription information from Lemon Squeezy.
Usage and technical data. We collect basic technical information such as log data, device and browser details, and how you interact with the Service (including through our product-analytics provider, PostHog), in order to operate and improve it.
2. How We Use Your Information
We use your information to:
- provide, operate, and maintain the Service and your account;
- generate the content you request, including sending your Input to third-party AI providers;
- process payments and manage your subscription and credits;
- communicate with you about your account, security, and the Service;
- monitor, secure, troubleshoot, and improve the Service; and
- comply with our legal obligations.
3. Legal Bases (EEA / UK users)
Where the GDPR applies, we process your information on the following bases: performance of our contract with you (to provide the Service), our legitimate interests (to secure and improve the Service), your consent (where we request it), and compliance with legal obligations.
4. How We Share Information (Sub-Processors)
We do not sell your personal information. We share it with the service providers we use to run Fluvio, who process it on our behalf:
| Provider | Purpose |
|---|---|
| Google (Gemini) | AI generation of scripts and images |
| OpenAI | AI image generation (fallback) |
| Atlas Cloud | AI image and video generation |
| Fish Audio | Text-to-speech voice generation |
| Pexels | Stock background media |
| Cloudflare (R2) | Storage of generated media |
| Neon | Database hosting |
| Vercel | Application (frontend) hosting |
| Railway | Backend hosting |
| Trigger.dev | Background job processing |
| PostHog | Product analytics (how the Service is used) |
| Lemon Squeezy | Payment processing (Merchant of Record) |
We may also disclose information where required by law or to protect our rights, our users, or the public.
5. AI Processing of Your Content
To generate your output, your Input (such as prompts and uploaded images) is transmitted to the third-party AI providers listed above. Their handling of that data is governed by their own terms and privacy policies. Please do not upload sensitive personal information that you do not want processed by these providers.
6. International Data Transfers
Some of our providers are located outside your country, including in the United States. Where we transfer personal data internationally, we rely on appropriate safeguards as required by applicable law.
7. Data Retention
We retain your account information and generated content for as long as your account is active or as needed to provide the Service. We delete or anonymize information when it is no longer needed, subject to legal requirements. You can delete content from your library and request deletion of your account (see “Your Rights”).
8. Security
We use reasonable technical and organizational measures to protect your information, including access controls and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of California and certain other regions have rights regarding the sale or sharing of personal information; we do not sell personal information. To exercise any right, contact us at usefluvio@gmail.com, and we will respond as required by applicable law.
10. Cookies
We use cookies and similar technologies that are necessary to operate the Service, such as keeping you signed in. We also use PostHog, a product-analytics provider, to understand how the Service is used and to improve it; this may set first-party cookies or similar identifiers. Where required by law, we obtain consent for non-essential analytics, and you can exercise the choices described in “Your Rights.”
11. Children
Fluvio is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will provide notice through the Service or by email. The “Effective date” above indicates when the Policy was last revised.
13. Contact
For privacy questions or requests, contact us at usefluvio@gmail.com.