Refund Policy
Effective date: July 5, 2026
This Refund Policy explains how refunds work for Fluvio subscriptions and credits. It is part of our Terms of Service.
1. Summary
Generating content with Fluvio consumes paid third-party AI processing at the moment of creation. For that reason, credits that have already been used are non-refundable, and subscription fees are generally non-refundable except as described below or where required by law.
2. Cancelling a Subscription
You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current billing period: you keep access and any remaining credits until the period ends, and you will not be charged again. Cancelling does not retroactively refund the current period.
3. When We Do Refund
- Billing errors. If you were charged incorrectly, charged twice, or charged after cancelling, we will refund the erroneous charge in full.
- Service failures. If a generation fails because of a fault on our side, the credits for that generation are automatically returned to your balance.
- Unused new subscriptions. If you subscribed and have not used any credits from the new period, contact us within 14 days of the charge and we will issue a refund.
- Where the law requires it. Nothing in this policy limits rights you have under mandatory consumer-protection law, including the Israeli Consumer Protection Law and, where applicable, local law in your country of residence.
4. How to Request a Refund
Email usefluvio@gmail.com from the address on your account, or use the in-app Help page, and include the date and amount of the charge. We respond to refund requests within a few business days, and approved refunds are returned to your original payment method.
5. Changes to This Policy
We may update this policy from time to time. Material changes will be announced through the Service or by email, and apply prospectively.